1. WHO WE ARE AND IMPORTANT INFORMATION
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice
is to inform you as to how we look after your personal data when you visit our website (regardless of where
you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through
your use of this website, including any data you may provide through this website when you complete the
form on our ‘Contact Us’ form.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions
when we are collecting or processing personal data about you so that you are fully aware of how and why we
are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller(s)
Apex Network Solutions Limited is the controller and responsible for your personal data (collectively referred
to as [“COMPANY”], “we”, “us” or “our” in this privacy notice). Our contact details are address – Apex House,
Railway Street, Radcliffe, Manchester, M26 3AA, e-mail [email protected], telephone 0161 820 9350. For all
data matters contact our Data Protection Officer by e-mail [email protected].
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data about you. We do not control these
third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can
be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped
together follows:
-Identity Data includes first name and last name.
– Contact Data includes e-mail address and telephone number.
– Technical Data includes IP address, Browser Type/Version/Location/Operating System and
Platform/other Technology on the devices you use to access this website
– Usage Data includes information about how you use our website, products and services
– Marketing and Communications Data includes your preferences in receiving marketing from us
We do not collect any Special Categories of Personal Data about you (this includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data). Nor do we collect any
information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and
you fail to provide that data when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to
cancel a product or service you have with us, but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Directly. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding
with us by post, phone, email or otherwise. This includes personal data you provide when you:
– Apply for our products or services
– Request marketing to be sent to you
– Automated technologies or interactions. As you interact with our website, we may automatically collect
Technical Data about your equipment, browsing actions and patterns. We collect this personal data by
using cookies and other similar technologies. Please see our cookie policy.
– Third parties or publicly available sources. We may receive personal data about you from various third
parties and public sources as set out below:
a) Analytics providers such as Google
b) Search information providers
– Contact and Identity Data from publicly availablity sources such as Companies House, Government
Schools Register
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal
data in the following circumstances:
– Performance of Contract this means processing your data where it is necessary for the performance
of a contract to which you are a party or to take steps at your request before entering into such a
contract.
– Legitimate Interest this means the interest of our business in conducting and managing our business
to enable us to give you the best service/product and the most secure experience. We make sure we
consider and balance any potential impact on you (both positive and negative) and your rights before
we process your personal data for our legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you (unless we have your consent or
are otherwise required or permitted to by law). You can obtain further information about how we
assess our legitimate interests against any potential impact on you in respect of specific activities by
contacting our Data Protection Officer by e-mail [email protected].
– Comply with a legal or regulatory obligation this means processing your personal data where it is
necessary for compliance with a legal or regulatory obligation that we are subject to.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to
sending third party direct marketing communications to you via email or text message. You have the right to
withdraw consent to marketing at any time by contacting our Data Protection Officer by e-mail
[email protected].
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with
the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific
purpose for which we are using your data. Please contact our Data Protection Officer by e-mail
[email protected] if you need details about the specific legal ground we are relying on to process your
personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Marketing and Communications |
(a) Performance of a contract with you(b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity(b) Contact(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and
advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, and Usage to form a view on what we think you may want or
need, or what may be of interest to you. This is how we decide which products, services and offers may be
relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased
goods or services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the
Apex Network Solutions Limited group of companies for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by unchecking relevant
boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to
you or by e-mailing [email protected] at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us
as a result of a product/service purchase, warranty registration, product OR service experience or other
transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access
cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible
or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is compatible with the original purpose. If you wish
to get an explanation as to how the processing for the new purpose is compatible with the original purpose,
please contact our Data Protection Officer by e-mail [email protected].
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with
the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
We may have to share your personal data with the parties set out below for the purposes set out in the table
in paragraph 4 above.
– Internal Third Parties
– External Third Parties Service
– Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors
and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and
accounting services.
-HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers
based in the United Kingdom who require reporting of processing activities in certain
circumstances.
– Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same way as set out in this privacy
notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the
law. We do not allow our third-party service providers to use your personal data for their own purposes and
only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally
lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties who have a business need to
know. They will only process your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
By law we have to keep basic information about our customers (including Contact, Identity, Financial and
Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you)
for research or statistical purposes in which case we may use this information indefinitely without further
notice to you.
9. YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to
your personal data:
– The right to request a copy of the personal data which we hold about you;
– The right to request that we correct any personal data if it is found to be inaccurate or out of date;
– The right to request your personal data is erased where it is no longer necessary to retain such data;
– The right to withdraw your consent to the processing at any time, where consent was the lawful basis
for processing your data;
– The right to request that we provide you with your personal data and where possible, to transmit that
data directly to another data controller, (known as the right to data portability), where applicable 9i.e.
where our processing is based on consent or is necessary for the performance of our contract with
you or where we process your data by automated means);
– The right, where there is a dispute in relation to the accuracy or processing of your personal data, to
request a restriction is placed on further processing;
– The right to object to our processing of personal data, where applicable i.e. where processing is based
on our legitimate interests (or in performance of a task in the public interest/exercise of official
authority); direct marketing or processing for the purposes of scientific/historical research and
statistics).
If you wish to exercise any of the rights set out above, contact our Data Protection Officer by e-mail
[email protected].
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However,
we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right
to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you
for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a
month if your request is particularly complex or you have made a number of requests. In this case, we will
notify you and keep you updated.
10. Changes to this notice and your duty to inform us of changes
This version was last updated on 22nd May 2018 and historic versions can be obtained by contacting us.
Please keep us informed if your personal data changes during your relationship with us. It is important that the
personal data we hold about you is accurate and current.
11. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection
matter between you and us, please in the first instance contact our Data Protection Officer by e-mail
[email protected].
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the
Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or
at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England,
UK.